1. INTRODUCTION

1.1 Agreement to Terms

These Terms and Conditions (“Terms”) govern your use of the Atlantic Auto Spares (Pty) Ltd website (www.atlanticauto.co.za) and the purchase of products from our online store. By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.2 Modifications

Atlantic Auto Spares (Pty) Ltd reserves the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes acceptance of the modified Terms.

1.3 Definitions

In these Terms:

  • “We”, “Us”, “Our”, and “Company” refer to Atlantic Auto Spares (Pty) Ltd.
  • “You”, “Your”, and “Customer” refer to the user or purchaser of our products.
  • “Website” refers to www.atlanticauto.co.za and all associated content.
  • “Products” refers to automotive parts and accessories offered for sale.

2. ACCOUNT REGISTRATION

2.1 Account Creation

To make purchases on our website, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to:

  • Create a strong, unique password
  • Not share your account credentials with any third party
  • Immediately notify us of any unauthorized use of your account
  • Log out of your account at the end of each session

2.3 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

3. PRODUCT INFORMATION

3.1 Product Descriptions

We endeavour to describe and display our products as accurately as possible. However, we do not warrant that product descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue or modify products without prior notice. If a product is unavailable after you place an order, we will notify you and offer a suitable alternative, store credit, or refund.

3.3 Compatibility

While we provide vehicle compatibility information where possible, it is your responsibility to ensure that parts are compatible with your specific vehicle. We recommend confirming fitment by cross-referencing part numbers and vehicle specifications before purchase.

4. PRICING AND PAYMENT

4.1 Pricing

All prices are listed in South African Rand (ZAR) and include Value Added Tax (VAT) at the current rate. Prices are subject to change without notice. The price applicable to your order will be the price displayed on the website at the time of checkout.

4.2 Price Errors

In the event of a pricing error on our website, we reserve the right to cancel any orders placed at the incorrect price, even if payment has been received. In such cases, we will issue a full refund.

4.3 Payment Methods

We accept the following payment methods:

  • Credit/debit cards (Visa, Mastercard)
  • Electronic Funds Transfer (EFT)
  • Instant EFT (PayFast)
  • Ozow
  • SnapScan

4.4 Payment Security

All credit card transactions are processed through secure payment gateways that comply with PCI DSS standards. Your payment information is encrypted and not stored on our servers.

4.5 Invoicing

Electronic invoices will be sent to the email address provided during checkout. You may request printed invoices by contacting our customer service team.

5. ORDERS

5.1 Order Placement

By placing an order, you make an offer to purchase products at the specified price. All orders are subject to acceptance and confirmation by us.

5.2 Order Confirmation

Upon receipt of your order, we will send an order confirmation email. This email confirms that we have received your order but does not constitute acceptance of your order.

5.3 Order Acceptance

Your order is accepted and a binding contract is formed when we send you a dispatch confirmation email indicating that your order has been processed and is being prepared for shipping.

5.4 Order Cancellation

  • By You: You may cancel an order before it has been dispatched by contacting our customer service team.
  • By Us: We reserve the right to cancel orders at our discretion for reasons including, but not limited to, product unavailability, pricing errors, or suspected fraudulent activity.

6. DELIVERY

6.1 Delivery Areas

We deliver to all areas within South Africa. Delivery to certain remote areas may incur additional charges or experience extended delivery timeframes.

6.2 Delivery Timeframes

Estimated delivery timeframes are provided on our website and during checkout. These timeframes are estimates only and not guaranteed. We are not liable for any delays in delivery.

6.3 Delivery Address

It is your responsibility to provide a complete and accurate delivery address. We are not responsible for incorrect deliveries due to inaccurate address information.

6.4 Delivery Verification

All deliveries require signature verification. By accepting delivery, you acknowledge that the package was received in good condition unless noted otherwise at the time of delivery.

7. RETURNS AND WARRANTIES

Our Returns and Warranty Policy is incorporated by reference into these Terms. Please refer to our separate Returns and Warranty Policy document for detailed information.

8. INTELLECTUAL PROPERTY

8.1 Website Content

All content on our website, including text, graphics, logos, images, product descriptions, and software, is the property of Atlantic Auto Spares (Pty) Ltd or its content suppliers and is protected by South African and international copyright laws.

8.2 Trademarks

All trademarks, service marks, and trade names used on our website are the property of their respective owners. No license or right to use any trademark is granted without the express written permission of the trademark owner.

8.3 Restrictions

You may not reproduce, distribute, modify, display, or otherwise use any content from our website without our prior written consent.

9. USER CONDUCT

9.1 Prohibited Activities

When using our website, you agree not to:

  • Use the website for any illegal purpose or in violation of any laws
  • Interfere with the proper functioning of the website
  • Attempt to gain unauthorized access to our systems
  • Harvest or collect user information without consent
  • Submit false or misleading information
  • Engage in any activity that could damage, disable, or impair our servers or networks

9.2 User Content

If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, and display such content.

10. LIABILITY LIMITATION

10.1 Disclaimer of Warranties

To the maximum extent permitted by law, our products and website are provided “as is” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 Limitation of Liability

In no event shall Atlantic Auto Spares (Pty) Ltd, its directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products.

10.3 Maximum Liability

Our maximum liability arising out of or in connection with these Terms or your use of our website or products shall not exceed the purchase price of the product(s) giving rise to such liability.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Atlantic Auto Spares (Pty) Ltd, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:

  • Your violation of these Terms
  • Your use of our website or products
  • Your violation of any rights of a third party
  • Your negligence or wilful misconduct

12. DISPUTE RESOLUTION

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.

12.2 Jurisdiction

Any dispute arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

12.3 Alternative Dispute Resolution

Before initiating any legal action, you agree to attempt to resolve disputes informally by contacting us at [email protected]. If we cannot resolve a dispute informally, either party may initiate formal proceedings.

13. GENERAL PROVISIONS

13.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.2 Waiver

The failure of Atlantic Auto Spares (Pty) Ltd to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.3 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at any time without notice.

13.4 Entire Agreement

These Terms, together with our Privacy Policy and Returns and Warranty Policy, constitute the entire agreement between you and Atlantic Auto Spares (Pty) Ltd regarding your use of our website and purchase of our products.

14. CONTACT INFORMATION

For legal inquiries:

  • Email: [email protected]
  • Phone: 069 101 6548 / 069 101 3528
  • WhatsApp: 081 215 7084
  • Hours: Monday to Friday, 8:30 AM – 5:00 PM

Last Updated: April 12, 2025

By using our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.